Our FAQ answers common questions about roof tents and overland accessories. It covers shipping, product testing, and support. So you can easily plan your off-grid trips in Canada.
Delivery: 5-7 day delivery, or pickup in Quebec.
Europe: Order on exodex.fr for fast shipping.
Financing: Affirm options up to 24 months.
Are all your overland equipments, such as roof tents, tested and approved by experienced adventurers?
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Yes, we test all brands at Exode Explore. However, we cannot test every product individually. Each brand undergoes testing with its flagship products before appearing on our site. In addition, if a specific item requires further verification, we do so afterwards. This ensures reliability for your off-grid adventures.
What are the delivery times, and can I pick up my order in person in Quebec?
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Delivery times generally vary from 5 to 7 business days. However, some products are not stocked on site and may take up to 2 weeks depending on your location in Canada. In addition, items marked as unavailable are shipped as soon as they are restocked, often taking more than 2 weeks.
If you have an urgent need, please contact us at +1 438 842 5878 before ordering. We often adjust delivery times and deliver within 1 business day under certain conditions.
Yes, you can select pickup on the south shore of Montreal at 1551 Coulombe Street in Sainte Julie for most of our items. We will notify you as soon as your order is ready.
Do you offer a service for installing roof tents and other equipment in Canada?
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Yes, we install roof tents, racks, Espar heaters, and certain accessories. This is done on the south shore of Montreal or at our partners' locations. Rates vary by product. Contact us before or after ordering for details.
Do you deliver roof tents and overland accessories in France or Europe?
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Visit exodex.fr, exodex.it or exode-x.de to order in Europe. We do not accept European orders on our Canadian website. You will find our flagship products with fast shipping from our warehouses in Central Europe. This way, you can avoid customs fees and long delays for your overland setups.
Can I modify or cancel my order after placing it on your website?
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Yes, as long as the order has not been shipped, you can easily modify or cancel it. Please contact us to do so. This keeps things simple for your overland purchases. However, we may retain 2.9% in bank fees in accordance with our policy.
What is a James Baroud roof tent and why is it ideal for overlanding in Canada?
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The James Baroud rooftop tents are a premium solution for camping at height. They offers quick comfort for weekends or long off-grid trips. Manufactured in Europe to exceptional quality standards, they uses high-tech materials such as aluminized fabrics and sturdy ABS shells.
Closed dimensions: Often around 24 cm high for optimal aerodynamics.
Materials: Aluminized polyester fabric, 100% waterproof, breathable, and UV-resistant.
Capacity: Up to 4 people depending on the model, with premium mattresses.
Strength: Supports up to 800 lb, ideal for rough terrain.
These specs ensure durability in Canadian weather. For example, the 4-season construction protects against winter cold.
It fits 4x4s, campervans, and trucks with standard racks. Use it for quick getaways or months off-grid. Plus, add annexes for more space.
Set it up in 30 seconds for quick camping. Check the fastenings before hitting bumpy roads. Finally, ventilate it well to prevent condensation in the Canadian winter.
Can I get personalized advice from experts to help me choose my overland setup before buying?
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Of course, we love to help. Contact us at info@exodexplore.com or +1 438 842 5878. Our experts will work with you to design your setup. They will ensure compatibility for complete peace of mind when overlanding.
Do you offer extended warranties for products such as diesel heaters and electric coolers?
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No, we do not offer extended warranties. All our products include the standard manufacturer's warranty. This covers defects for peace of mind when camping off-grid.
Who pays the return shipping costs for a roof tent or accessory in case of a problem?
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Whether the problem is on our end or the manufacturer's, you pay nothing. We cover all return shipping costs. So you can enjoy your overland gear worry-free.
Do you have financing options for purchasing overland equipment?
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Yes, we offer Affirm financing. It covers up to CAD$30,000 on all our products. Pay in up to 24 months. This makes it easier to access premium roof tents for your adventures.
