Refund policy

Return and Exchange Policy

  1. At Exode Explore, we aim to provide you with exceptional customer service. This return policy applies to all products purchased on our website, whether manufactured by us or shipped by a third party.
  2. General Conditions
  • Returns and exchanges must be requested within 14 days of receiving the order.
  • Items must be returned in their original condition, unused, with all tags and packaging intact.
  1. Products Manufactured by Exode Explore Inc.

3.1 Returns and Exchanges

  • Returns: You may return a product for a refund if it is defective or does not conform to the description. Return shipping costs will be reimbursed if the error is on our part.
  • Exchanges: If you wish to exchange for another size or color, you must first contact us to check availability. The cost of reshipping the exchange is your responsibility.

3.2 Direct Shipping

  • Products manufactured by us are shipped directly from our warehouse. For returns or exchanges, follow the instructions provided to return the item to our return address.
  1. Products Manufactured by a Third Party

4.1 Returns and Exchanges

  • Returns: For products shipped from a third-party supplier, the return policy may differ. Please check the specific return details indicated in the product description or contact us for more information.
  • Exchanges: Exchanges are handled on a case-by-case basis. Contact us to discuss available options.

4.2 Procedure

  • You may need to return the item directly to the supplier. Return instructions will be provided after your return request is approved.
  1. Return Costs
  • For defective products, return shipping costs are covered by Exode Explore.
  • For returns or exchanges requested by the customer without a product defect, return shipping costs are the customer’s responsibility.
  1. Refund
  • Refunds will be issued once the item has been returned and inspected.
  • The refund will be processed via the original payment method within 14 business days.
  • Accepted returns may be subject to a 30% restocking fee of the product price to cover inspection, handling, reconditioning, and restocking. Non-refundable transaction fees may also be deducted when applicable.
  1. Exceptions
  • Customized items, opened hygiene products, and certain other products are not eligible for return or exchange unless they are defective.
  1. How to Proceed with a Return
  • Contact us by email at info@exodexplore.ca to obtain a return number and return instructions.
  • Carefully package the item in its original packaging.
  • Include the return number in the package or on the parcel.
  • Ship the item to the address provided.
  1. Order Change or Cancellation
  • If you wish to change or cancel an order, contact us as soon as possible before the order is shipped.
  • Any cancellation made immediately after the order is subject to a processing fee of 3% + $0.30 imposed by our Shopify payment platform.
  • After shipping, changes or cancellations are no longer possible, but you may follow our return policy.
  1. Contact For specific questions or to initiate a return, please contact us at info@exodexplore.ca.

This return policy is designed to be fair and clear for customers while protecting the business. Remember to customize details such as timeframes, return address, and contacts with your company’s information. Also, ensure compliance with local laws regarding returns and warranties.