Refund policy

Return and Exchange Policy

1. At Exode Explore, we aim to provide you with exceptional customer service. This return policy applies to all products purchased from our website, whether manufactured by us or shipped by a third party.

2. General terms and conditions

  • Returns and exchanges must be requested within 14 days of receipt of order.

  • Items must be returned in their original, unused condition, with all labels and packaging intact.

3. Products Manufactured by Exode Explore Inc.

3.1 Returns and Exchanges

  • Returns: You may return a product for a refund if it is defective or does not conform to the description. Return shipping costs will be reimbursed if this is an error on our part.

  • Exchanges: If you wish to exchange for another size or color, you must first contact us to check availability. You will be responsible for the return shipping costs.

3.2 Direct Delivery

  • Products manufactured by us are shipped directly from our warehouse. For returns or exchanges, follow the instructions provided to return the item to our return address.

4. Third-party products

4.1 Returns and exchanges

  • Returns: For products shipped from a third-party supplier, the return policy may be different. Please check the specific return details in the product description or contact us for more information.

  • Exchanges: Exchanges are handled on a case-by-case basis. Please contact us to discuss available options.

4.2 How to return

  • You may need to return the item directly to the supplier. Return instructions will be provided upon approval of your return request.

5. Return costs

  • For defective products, Exode Explore will cover the return shipping costs.

  • For customer-requested returns or exchanges with no product defect, return shipping costs are the responsibility of the customer.

6. Refunds

  • Refunds will be issued once the item has been returned and inspected.

  • Refunds will be processed via the original method of payment within 14 working days.

7. Exceptions

  • Customized items, opened hygiene items, and certain other products are not eligible for return or exchange unless they are defective.

8. How to make a return

  • Contact us via e-mail at info@exodexplore.ca to obtain a return number and return instructions.

  • Pack the item carefully in its original packaging.

  • Include the return number in the packaging or on the parcel.

  • Ship the item to the address indicated.

9. Contact For specific questions or to initiate a return, please contact us at info@exodexplore.ca.

This return policy is designed to be fair and clear to customers while protecting the company. Remember to personalize details like deadlines, return address, and contacts with your company information. Also, be sure to comply with local laws regarding returns and warranties.