Shipping policy

Exode Explore Shipping Policy

Last update: October 30, 2024

1. Introduction

At Exode Explore, we understand the importance of receiving your orders in a timely manner. This shipping policy applies to products manufactured by us as well as products sold by third parties via our Shopify platform.

2. Order processing

  • Orders are generally processed within 14 working days after receipt of payment.

  • Weekends and holidays are not included in this processing time.

3. Shipping Options

We offer several shipping options to suit your needs:

3.1 For our manufactured products

  • Standard Shipping: Delivery within 14 business days.

  • Expedited Shipping: Delivery within 5 business days for an additional fee.

3.2 For third-party products

  • Shipping times may vary depending on the third-party supplier. Specific details will be indicated on each product page or during the order process.

4. Delivery times

  • Delivery times vary according to the shipping option chosen and the destination.

  • For domestic orders, deliveries may take from 7 to 15 working days after dispatch.

  • For international orders, delivery times may vary considerably due to customs, local vacations and other unforeseen factors.

5. Shipping rates

  • Shipping rates are calculated at the time of order based on weight, size, shipping option and destination.

  • Orders eligible for free delivery will be specified accordingly.

6. Order tracking

  • Once your order has been dispatched, you will receive a confirmation email containing a tracking number, if applicable.

  • For some products manufactured by third parties, tracking may not be available or may be provided directly by the third party supplier.

7. Delivery

  • We do our best to ensure that your items arrive in good condition. However, we are not responsible for damage caused by delivery services after the product has left our warehouse.

  • In the event of damaged delivery, please retain all packaging and contact the delivery service for a damage report, then inform us for a replacement or refund.

8. Potential delays

  • Shipping times may be affected by unforeseen events such as extreme weather, strikes, vacations or customs delays.

  • We endeavour to communicate potential delays as soon as we are informed of them.

9. International delivery

  • International orders may be subject to customs duties, import taxes and other charges. These charges are the responsibility of the recipient.

  • International customers are responsible for checking customs regulations and importing goods in accordance with the laws of their country.

10. Order Change or Cancellation

  • If you wish to change or cancel an order, please contact us as soon as possible before the order is shipped.

  • Any cancellation made immediately after placing an order is subject to a processing fee of 2.8% + $0.30 charged by our payment platform, Shopify.

  • After shipment, changes or cancellations are no longer possible, but you can follow our return policy.

11. Contact us

If you have any questions about shipping or would like an update on your order, please contact us.